JB1 Hosting

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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first step you should take is to press the Help button, which is visible on each and every page. A context menu will open. It includes elaborate info about all the actions that you can carry out on the given page. Each context menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a rich variety of instructional videos clarifying how to work with our web hosting Control Panel. They're created for those of you who want to see how things are getting done rather than only reading articles. In this way, everyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't find the answer you need, have a glance at our comprehensive Frequently Asked Questions database, which covers questions asked by actual individuals and offers practical solutions. We frequently "revamp" our FAQ section with new entries in order to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the FAQ database either, you can touch base with our excellent team of client support engineers available 24x7 and eager to assist you with any query. Each trouble ticket you send will be replied to within 60 minutes (the average trouble ticket response time is about twenty mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 215049

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com