JB1 Hosting

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Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is push the Help button, which is present on each and every page. A pop-up menu will show up. It comprises in-depth info about all the operations that you can carry out on the page in question. Each pop-up menu appears on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a wide assortment of educational videos clarifying how to work with our Control Panel. They're made for those of you who would like to see how things are being done instead of just reading articles. Thus, anyone can quickly become familiar with our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you need, have a peek at our comprehensive Frequently Asked Questions database, which contains questions asked by actual persons and offers practical solutions. We periodically "revamp" our FAQ database with new Q&A's in an attempt to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions database either, we have a fantastic team of client support engineers available 24/7/365 and eager to help you with any problem. Each trouble ticket you send will be answered in less than 1 hour (the average response time is only 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 215049

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com